92% of our orders are shipped within 3-5 business days from the day you place your order. We ship our products from our Nashville, TN location via USPS.
For customers living in the United States, your orders will be sent via USPS First Class Mail which takes 2-5 business days (Monday - Friday) to deliver.
For customers outside the United States, your order will be sent via USPS First Class International mail which takes anywhere from 5-20 business days (Monday - Friday) to deliver.
Please note - We are required by law to state the value of the items inside international packages which may lead to customs fees being owed when the package is delivered. Any customs fees owed are the responsibility of the customer.
With Your Help, We're Feeding Thousands of Shelter Animals
Shortly after opening our doors, we decided it was important to give back to the animal lover community.
We have seen first hand the overcrowding problem many shelters across the United States are facing, and with increasing numbers of animals being taken into shelters, the shelters are facing crippling costs when it comes to food.
We decided that was something we could help with, which is why a portion of every purchase is donated to Greater Good,an independent charitable organization devoted to addressing the health and well-being of animals.
These donations are used to buy nutritious,high quality pet food for the countless dogs and cats in animal shelters shelters and rescue organizations nationwide.
To date, we've been able to donate enough funds to cover the cost of over 150,000 meals for animals living in shelters!
How Can I Get Involved?
If you want to partner with us and help us continue to feed tens of thousands of shelter animals every month, you can help us in two ways:
Make A Purchase - Every item sold on our website helps us donate more meals each month.
Share Our Website - By sharing our website with your friends and family via email or social media, you help us reach more pet owners to not only get our pet safety products into their hands, but also help us donate more meals through the purchases your friends make.
Returns & Exchanges
14 Day 'I Changed My Mind' Returns We want all of our customers to be happy with the products you order from our website, so we offer a 14 Day 'I Changed My Mind' return policy.
Item(s) must be returned within 14 days of delivery
Customer will pay cost of return shipping to our mailing address below
Refunds will be processed back to your original method of payment
Item(s) must be unused and in its original condition to be eligible for a full refund
Upon delivery of your return, please allow 2-3 business days for your refund to be processed (if applicable)
Please send any returns/exchanges to the following address:
The Pet Care Card Returns PO Box 330045 Nashville, TN 37203 United States
Damaged or Incomplete Orders
If your order contains a damaged or missing item(s), please contact us and we will arrange replacements to be sent to you at our expense.
Some of the items offered on our website are items that can be customized by our customers. For these personalized items, we do not offer refunds. We can only offer exchanges for a replacement if there is a mistake made on our end in the customization process, such as a misprint or delivery of a damaged item.